CCM & ECM Consulting & Services. Simplified.
Our 3 Pillars
CCM & ECM Technology Advisory
Our CCM, ECM and Content Services consulting services include assessments, project Quality Assurance, strategic blueprints and roadmaps, benchmarking; vendor and business process evaluation covering digital and analogue, integrations, operating models (Cloud, Hybrid, on premise, own and operate, outsource); and innovation.
Customer Communication & Design
Decades of experience in CCM development – multiple platforms, projects & verticals.
Plain Language
We help your audience to:
We help you communicate clearly & consistently with your brand values.
- Find what they need
- Understand what they find; and Use what they find to act – without needing help
We help you communicate clearly & consistently with your brand values.
Our Services
CCM/ECM Advisory
Quality assurance & advisory services - strategic review of core platforms, how they align to customer & strategic goals. Vendor selection, deployment options & contract negotiation.
Professional Services
We work with our clients providing a full suite of professionals covering ad-hoc development, specialist resources such as CCM and ECM consultants, application developers and programmers, template authors, testers and SME’s to work with your project team as internal consultants.
Outsource & BPO
We provide a full suite of professional consultants across CCM, ECM and Content Service platforms covering the most suitable operational models identifying the best models, providers and costs for outsourcing your Customer Communications. We also provide Managed Services options which can be more cost effective and lower your risk.
Research & Design
over many projects and many years we have developed a design-thinking informed, communication design process based on customer experience.
Plain Language
Deep expertise in plain language. Help your customers find, understand & act when you communicate with them.
Our approach
Our methodology for Communication Design is adapted from the Six Sigma DMAIC cycle
Define
Define is the Discovery or Inception phase where we gather requirements, map processes and engage stakeholders.
Measure
We collate content from our document audit, understand constraints in technology or business and measure life cycle costs.
Analyse
We take a step back; collate, review, clarify and test our findings.
Improve
We prepare and circulate a report detailing findings and the recommended approach to document rationalisation and simplification. This includes the customer research plan and the initial low-fidelity prototypes. These are iterated based on the ongoing research findings to create a final design before committing to application development work on your nominated CCM platform.
Control
Control how we manage your project from beginning to end and into the future (control, issues management, Change Control Process).
Which systems do we work with?
We don’t care what you’ve got, as content gurus, we’ve worked on…
