Our Services
3 of our practices
"hit the nail on the head"
Simplify Customer Communications
- First, we look at behavioural data – how your customers receive, perceive and act when you communicate with them. Second, we examine and analyse the technologies, systems and processes that generate and store those communications.
- Then, we redesign and rewrite content so that your customers can find what they need, understand it, and act on it.
- Finally, we review, plan, and simplify the templates that generate your communications.
Vendor Search & Selection
- When you embark on the journey of replacing legacy systems we can help you quickly arrive at a short-list of preferred vendors. We gather your business, technical and commercial requirements before engaging vendors. This ensures that your requirements are NOT driven by a vendors software features or functions.
Rewrite & Redesign
We help you communicate clearly & consistently with your brand values. We help your audience to:
- Find what they need
- Understand what they find; and
- Use what they find to act - without needing help
Simplify Customer Communications
First, we look at behavioural data – how your customers receive, perceive and act when you communicate with them. Second, we examine and analyse the technologies, systems and processes that generate and store those communications
Then, we redesign...
Finally, we review, plan...
Vendor Search & Selection
When you embark on the journey of replacing legacy systems we can help you quickly arrive at a short-list of preferred vendors. We gather your business, technical and commercial requirements before engaging vendors. This ensures that your requirements are NOT driven by a vendors software features or functions.
Rewrite & Redesign
We help you communicate clearly & consistently with your brand values.
We help your audience to:
* Find what they need
* Understand what they find; and
* Use what they find to act - without needing help